Service
WooCommerce service agreement
Running the webshop so checkout works every day. Checkout and integration monitoring, frequent backups and free email support — from DKK 1,695/mo.
- I watch what makes orders — checkout, payment and integrations
- If checkout fails or the shop goes down, I act (Operations and Operations Pro)
- Database backups down to every hour — so you don't depend on yesterday's backup if something goes wrong
- Updates tested in staging before they touch your live shop
-
Checkout & order monitoring
I watch the processes that actually create an order — not just whether the front page responds.
-
Covered incident response
On Operations and Operations Pro I stabilise covered outages, checkout faults and malware myself.
-
Backup for your order pace
Database backups from every 4 hours down to hourly — with documented restore testing.
-
Integrations under watch
Scheduled Actions, webhooks, payment and shipping are monitored where technical access allows.
Running the webshop, so checkout works every day
A WooCommerce webshop is more than WordPress with an extra plugin. Checkout, payment, shipping, order data, emails, webhooks, scheduled actions and external integrations all have to work together — and one fault can cost revenue immediately.
With a WooCommerce service agreement you get ongoing maintenance, backup, security and operations monitoring, plus free email support. You can choose a level where I monitor and alert you, or a full operations agreement where I also handle covered outages, malware and critical webshop faults.
All prices are “from” prices per month and exclude VAT. The final price is set after a technical assessment of the webshop, because the number of payment methods, shipping solutions, plugins, integrations, orders and custom work has a big impact on operational risk.
What separates the packages is who acts when something fails. On Monitor you get a notification and a diagnosis. On Operations and Operations Pro I step in on the covered critical incidents — so a checkout fault does not turn into a whole day of lost orders.
WooCommerce maintenance is more than plugin updates
A WooCommerce service agreement is also a maintenance agreement for your webshop: ongoing WooCommerce maintenance, security, backup and support — plus monitoring of checkout and order flow. What others call a support agreement or an operations agreement covers the business-critical parts here: WooCommerce security, stable operation, frequent backups and a webshop that keeps selling.
-
Monitor
I detect → you decide.
-
Operations
I detect → I act.
-
Operations Pro
I detect faster → I act faster + more ongoing work.
Choose your level
- Free email support
- Checkout and order monitoring
- Security and vulnerability monitoring
- Database backup: Every 4 hours
- Restore test: Quarterly
- Covered critical incident
- Included work time per month: 0 min.
- Critical alert – first assessment: Next working day
- Monthly operations report
- Free email support
- Checkout and order monitoring
- Security and vulnerability monitoring
- Database backup: Every 2 hours
- Restore test: Every 2 months
- Covered critical incident
- Included work time per month: 60 min.
- Critical alert – first assessment: ≤ 4 working hours
- Monthly operations report
- Free email support
- Checkout and order monitoring: Extended
- Security and vulnerability monitoring
- Database backup: Hourly
- Restore test: Monthly
- Covered critical incident
- Included work time per month: 180 min.
- Critical alert – first assessment: ≤ 2 working hours
- Monthly operations report
| Feature | Monitor DKK 1,695/mo. | Recommended Operations DKK 2,795/mo. | Operations Pro DKK 4,495/mo. |
|---|---|---|---|
| Free email support | Included | Included | Included |
| Checkout and order monitoring | Included | Included | Extended |
| Security and vulnerability monitoring | Included | Included | Included |
| Database backup | Every 4 hours | Every 2 hours | Hourly |
| Restore test | Quarterly | Every 2 months | Monthly |
| Covered critical incident | Not included | Included | Included |
| Included work time per month | 0 min. | 60 min. | 180 min. |
| Critical alert – first assessment | Next working day | ≤ 4 working hours | ≤ 2 working hours |
| Monthly operations report | Included | Included | Included |
| Choose a package | Choose | Choose | Choose |
All prices are 'from' prices per month, excl. VAT. The price is set after a technical assessment of the webshop.
Covered incident response applies within the agreement terms — not for your/third-party changes or an external provider's downtime.
12+ years of experience. A fixed technical contact, transparent coverage, and I always assess the solution before an agreement — not an anonymous support centre.
You can save up to 20%
The two discounts stack:
- 10% when the webshop is also hosted with me
- 10% when you pay one quarter at a time
- Take both — and save 20% every month
Built by someone else? We start with a review
If another party built or maintained the webshop until now, I start with an onboarding review from DKK 2,340. It finds the critical faults — in checkout, payment, integrations and backup — that must be fixed before the agreement is activated. So I never start an operations agreement on top of hidden faults. If I built the shop myself, we skip it.
Dive into the details
The practical and technical side, grouped so you can jump straight to what matters to you.
WooCommerce needs more monitoring than an ordinary website
A webshop can look completely normal on the front page and still be broken. So it is not enough to ask whether the domain returns status 200. Monitoring should also look at the processes that actually create an order.
- Can product pages load?
- Can items be added to the cart?
- Can checkout open and complete technically?
- Is the payment module available, and are errors recorded?
- Do WooCommerce Scheduled Actions and cron run as expected?
- Do webhooks or integrations fail repeatedly?
- Are order emails and other critical messages configured and able to be sent?
- Are there new vulnerabilities, suspicious file changes or administrative changes?
- Is the backup fresh enough for a restore to be genuinely usable?
The specific checks are tailored to the webshop. A simple shop with one payment method and one shipping option should not be monitored the same way as a shop with ERP, inventory, multiple gateways, subscription billing and custom-built integrations. Payment and order-flow checks are run at a level that can be done safely on the specific shop; test orders are agreed when relevant.
What happens if checkout or the webshop goes down?
On WooCommerce Monitor you get a notification, diagnosis to a reasonable extent, and a recommendation. You then decide whether I should fix the problem as extra work.
On WooCommerce Operations and Operations Pro I start stabilising a covered critical incident as a matter of course: for example an outage, a checkout fault after a service update, or an ordinary WordPress/WooCommerce malware incident. The goal is to reduce the time from alert to action.
What is covered — and what is not?
Coverage does not include faults caused by changes made by you, your staff or another supplier. Nor does it include the downtime itself at an external payment, shipping, hosting, DNS, ERP or API provider. I can still troubleshoot, document and help with supplier dialogue, but I cannot guarantee a third party’s system.
Updates through staging — when it makes sense
WooCommerce updates can affect checkout, order data and integrations. So updates are treated more conservatively than on a single information site. Larger or risky updates are tested on staging before they reach live, and key flows are checked after deployment.
Critical security fixes may require faster action. Here the security risk is weighed against the risk of compatibility errors. The goal is not to update as fast as possible at any cost, but to keep the webshop secure without needlessly putting revenue at risk.
A webshop’s backup has to match its order pace
A daily backup can be enough for an ordinary website, but on a webshop a single day of lost orders can be unacceptable. So database backups are more frequent in the WooCommerce packages, while files typically change more slowly.
- Monitor: database backup at least every 4 hours, file backup at least daily, 30 days of history and restore testing at least quarterly.
- Operations: database backup at least every 2 hours, file backup at least daily, 60 days of history and restore testing at least every two months.
- Operations Pro: database backup at least hourly, file backup at least daily, 90 days of history and restore testing at least monthly.
At least one usable backup copy is kept separate from the primary production environment. Restore tests run in an isolated environment where technically possible, followed by a health check of WordPress, WooCommerce and key webshop flows. A backup does not count as “green” just because the job ran — it has to be restorable.
Even frequent backups cannot promise zero data loss. A restore can also create a trade-off between re-establishing code/files and preserving the most recent orders. With very high order frequency or special data requirements, shorter intervals can be agreed in a custom package.
If the webshop is not hosted with me
The WooCommerce service agreement can be delivered on external hosting, but I need to reach the parts of the solution the agreement relies on. As a rule, WordPress administrator access plus SSH or SFTP/FTP and database access are required. I may also need the hosting control panel, log access, cron, DNS and access to relevant integrations’ logs or dashboards.
If the necessary access is removed or does not work, monitoring, backup, restore and incident response may become fully or partly impossible. That part of the service therefore cannot be guaranteed while access is missing. To bring it all together, the agreement can be combined with managed hosting and 10% off the service agreement.
Onboarding an existing WooCommerce webshop
A webshop I do not already know needs a technical onboarding review before I take on ongoing operational responsibility. It protects both you and me from starting an operations agreement on top of hidden or known critical faults. I review, among other things:
- WordPress, WooCommerce, PHP, theme and plugin versions.
- Payment gateways, shipping plugins and other order-critical components.
- Scheduled Actions, cron and recurring errors.
- Webhooks and integration points, where they can be mapped.
- Users, roles and administrative accounts.
- Known vulnerabilities, malware indicators and obvious security problems.
- Backup status, restore capability and data volume.
- Checkout, order flow, order emails and key functions.
- Performance, database and technical debt that can affect stability.
You get a prioritised list of critical issues that must be resolved before the service agreement is activated. Indicative onboarding review for WooCommerce: from DKK 2,340 excl. VAT. Webshops with many custom integrations or significant technical debt may need a larger review. If I built and maintain the webshop myself, the review can be fully or partly waived.
Included in every WooCommerce agreement
All three levels are built around the same goal: to detect technical problems early and reduce the risk that a fault in WordPress, WooCommerce or an integration turns into lost orders.
- Free email support for questions, explanation, assessment and sparring.
- Ongoing maintenance of WordPress, WooCommerce, plugins and themes.
- Security and vulnerability monitoring.
- Uptime monitoring and checking of key webshop functions.
- Backup and periodic restore testing according to the package level.
- Checking of WooCommerce Scheduled Actions and relevant technical errors, where access allows.
- Direct contact with me — not an anonymous support centre.
- The option of a custom agreement if the webshop has special requirements.
Free email support — without mixing support and development
You can always write with a question: a strange WooCommerce message, an email from the payment provider, a new plugin, a problem a customer reported, or a change you are considering. I help you understand the problem and assess what should happen. If the task requires me to log in and change code, configuration, products or integrations, any included work time is used — and once it is used, we agree extra work before I continue.
Response time and priority
Monitoring can run around the clock, but the standard agreements are not a 24/7 staffed on-call service. The times describe the latest point for a first human assessment during normal working hours — not a guarantee of full resolution by then.
- Monitor: critical alerts are assessed by the next working day at the latest; ordinary emails are typically answered within 1–2 working days.
- Operations: critical alerts get a first assessment within 4 working hours; ordinary emails by the next working day at the latest.
- Operations Pro: critical alerts get a first assessment within 2 working hours; ordinary emails are given the highest priority.
Each month you also get a short technical operations report with uptime and alerts, updates, backup and restore status, security incidents, failures in Scheduled Actions/webhooks/integrations, what I have responded to, recommendations and an overall health status: green, amber or red.
Included work time, discounts and terms
The included time can be used for minor WooCommerce configuration, fixes, adjusting existing checkout and shipping setup, CSS/layout, plugin configuration and other limited maintenance. It cannot be used for larger redesigns, new integrations, larger campaign setups, product-data work or new development. Unused time does not carry over. Monitor has no included work time, Operations has 60 minutes, and Operations Pro has 180 minutes per month.
Discounts
- 10% off the service agreement if the webshop is hosted with me.
- 10% off if the agreement is signed and invoiced three months at a time.
- If both apply, you get 20% in total.
Custom WooCommerce operations
Some shops do not fit naturally into three standard packages. If you have ERP/PIM, inventory integration, subscriptions, several shops, several markets, high order volume or stricter backup and response-time requirements, we can build a custom agreement. The important thing is that the agreement matches the actual risk — not just the name of a package.
Terms and limitations
- A standard agreement generally covers one WooCommerce installation. Multisite, multiple shops, multiple domains or separate environments are assessed individually.
- Free email support is subject to fair use and covers questions, assessment and advice — not unlimited execution.
- You must maintain the necessary access and must not disable monitoring, backup or security components that are part of the agreement.
- You should inform me if other developers or suppliers change code, plugins, theme, server, DNS, checkout, payment, shipping or integrations.
- Faults and security incidents triggered by your or a third party’s changes are not covered by the included incident response on Operations and Operations Pro.
- Downtime or faults at hosting, payment gateway, shipping provider, DNS, ERP, PIM, accounting system or other external services cannot be guaranteed resolved by me.
- I cannot guarantee that a webshop is never compromised, never experiences downtime or never loses a transaction. The goal is to reduce risk, detect incidents and shorten the path back to stable operation.
- Monthly agreements can be cancelled with the current month plus one month. Quarterly agreements run three months at a time and are invoiced in advance; a started period is not refunded on ordinary cancellation.
- The specific quote and the individual service agreement take precedence if there is any difference between the standard text here and the agreed delivery.
How you get started
No long project phases — we go from your address to an agreement that fits the solution.
- You send the address of your website or webshop.
- I make a technical assessment of security, updates, backup and risk.
- We pick the right level — Monitor, Operations or Operations Pro.
- If the solution was built by others, I start with an onboarding review.
- I set up monitoring, backup and security.
- The agreement takes effect — and I keep watch from day one.
Frequently asked questions
Why does WooCommerce service cost more than ordinary WordPress operations?
Because there are more business-critical links. It is not enough that the front page works. Checkout, payment, order data, emails, scheduled actions, webhooks and integrations can each fail on their own, and the backup need is greater because data changes constantly. If you have an ordinary website without a webshop, a WordPress service agreement fits better.
Is free email support unlimited?
You can write with questions and get assessment and advice without buying a separate support block. Hands-on work in the shop uses included time or is agreed as extra work.
What if the payment gateway is down?
I can help determine whether the problem is in the webshop or with the payment provider, and I can help with logs and supplier dialogue. I cannot repair an external payment provider’s operation, and their downtime is not a covered fault in the WooCommerce solution itself.
What if another developer changes something?
It is perfectly fine to have other suppliers, but faults caused by their changes are not automatically included as incident response. I am happy to help, but the work can use included time or be billed separately.
Do you place real test orders?
When it makes sense and can be done safely. Some gateways and integrations have test environments; others require a controlled live test. The test method is agreed based on the webshop, so monitoring does not create false orders, stock movements or accounting entries.
Can included time be saved up?
No. Included time resets every month. It makes capacity planning predictable and keeps the fixed price realistic.
Can I get a shorter backup interval or a stricter SLA?
Yes. That is exactly a case for a custom agreement. If your order volume or financial risk requires more frequent backups, specific response times or more extensive monitoring, we build it into the specific agreement and price.
Ready to secure your solution?
Pick a level, or write to me — I always assess the solution first, no obligation.
- 12+ years of experience
- Personal sparring
- No long lock-ins
- Focus on results
- Peace of mind & support